The customer service was excellent and any questions I had were handled in a prompt manner, plus the customer service rep. Heather went above and beyond to help and was very kind and caring --so appreciated at a time of stress and crisis! Everything is done almost as soon as you order it. The calls were made within a short time and my information was posted about Pat right away. This was a great service to use and helped me feel that I was reaching out to as many people as possible to bring Patrick home. It took us 2 months, but he was found and is resting happily at home with his friends. Thank you! Dyan